Return Policy

At GG’s Pet Store, we want you and your pets to be completely happy with your purchase! If something isn’t right, we’re here to make it better. Please review our return policy below:

✅ Eligibility for Returns

We accept returns within 14 days of delivery if:

• The item is unused, unwashed, and in its original packaging

• You have the receipt or proof of purchase

• The item was not marked as final sale

Unfortunately, we cannot accept returns on:

• Chew toys that have been used

• Personalized or custom items

• Clearance or final sale products

🔄 How to Start a Return

To start a return, please contact us at info@ggspetstore.com with:

• Your order number

• A brief reason for the return

• Photos (if item arrived damaged or defective)

Once approved, we’ll send you instructions and the return address. Customers are responsible for return shipping costs, unless the return is due to a damaged or incorrect item.

💸 Refunds

• Once we receive and inspect your return, we’ll notify you of the approval status.

• If approved, your refund will be issued to your original payment method within 5–7 business days.

• Shipping fees are non-refundable.

📦 Exchanges

Need a different size or color? We recommend placing a new order for the desired item and returning the original for a refund.

🐾 Damaged or Incorrect Items

We’re so sorry! Please email us within 3 days of delivery with a photo of the issue. We’ll send a replacement or refund ASAP — no extra cost to you.

❓ Still have questions?

No problem! Reach out to us:
📧 Email: Info@ggspetstore.com
📱 Instagram DM: [@ggspetstore]

We’re happy to help you and your furry friends!